Training & Support

We train your team as needed, from Administration
to Technical support and beyond.

Some clients are keen to 'own' their systems, others simply want to be able to administer basic changes, run activity reports and leave the rest to ThinkWireless.  Either way, some level of training in managing your network is helpful.

Training

We deliver various levels of training, which are tailored according to your technical needs.
Basic training provides a working understanding of administration and day-to-day operations. It also includes some "health monitoring" and "things to look out for" in your wireless network.

Training on more advanced functionality and security can be provided for your IT support teams with those who require a wider understanding of the technical infrastructure.

ThinkWireless Support

To make sure you continue to get the best from your wireless network, Think Wireless continue to support you and your investment.  

We can perform routine maintenance tasks for you, which include installation of software upgrades, monitoring your network for performance, capacity and any unusual activity, and making other changes to to the system as required.  

Using advanced specialist tools from AirMagnet; Spectrum, Survey and WiFi Analyser, we are able to troubleshoot if things go wrong and identify, and quickly resolve, any issues which might arise.

We offer two support options; a formal service level agreement ( SLA) whereby we are contracted to provide a range of support tasks for you on an ongoing basis, or an ad-hoc SLA where you call us when you need us.  Contact us for more information.

FREE! BUDGET & PLANNING SERVICES

ThinkWireless can help with free planning and budgeting advice, whether you want a completely new wireless network, or an upgrade.

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TRAINING AND SUPPORT

ThinkWireless can show you how to manage your network, and we are on hand to support you when you need us.

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TRIALS & FLEXIBLE FINANCE

ThinkWireless is able to provide low-cost operating lease finance and also a monthly fee-based service for trials, smoothing out your cash flow. 

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SOLUTIONS FOR EDUCATION

ThinkWireless has supplied wireless networks to close to 400 schools. We know our stuff!


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